Refund policy

Overview

We want you to be completely satisfied with your purchase. Please review our return and refund policy carefully to understand your rights and responsibilities when shopping with us.  You can always contact us for any return question at info@decofill.com.

Eligibility for Returns
Non-Custom Products

Returns are accepted within 30 days of delivery.

Items must be unused, in their original packaging, and in resalable condition.

Proof of purchase is required (e.g., order confirmation or receipt).

Custom Products

Due to the personalized nature of custom items, returns are not accepted unless:

The item arrives damaged or defective.
There is a production error (e.g., incorrect customization).

Refunds
Non-Custom Products

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.  If more than 15 business days have passed since we’ve approved your return, please contact us at info@decofill.com.

Custom Products

If a refund is approved due to damage or error, you may choose between:

A full refund.
A replacement item at no additional cost.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping service or purchasing shipping insurance.

Returns should be sent to:

DECOfill™ by Cole & Ashcroft, LP
5631 Brystone Drive
Houston, Texas 77041

Exchanges

Exchanges are available for non-custom products if the item is in stock.

Custom products can only be exchanged if there is a verified error or defect.

Exceptions

Final sale items are not eligible for return or refund.

Gift cards and downloadable products are non-refundable.

How to Initiate a Return

To start a return, please contact our support team at info@decofill.com with:

Your order number
A description of the issue
Photos (if applicable)

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without any justification. As above, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.